Condolence: I worked with Eva in the security/reception area at Sears from 1989 to 1991. She always conducted herself with style and grace. The one thing she taught me, that I still use today, is when someone is yelling at you on the phone, do not interrupt them. Simply either listen or put the phone down until they are finished. When they are done and say "are you there?" very quietly and calmly respond yes. You cannot imagine how many times that advice has calmed an irate caller or customer that I deal with daily. May she rest in peace.